FAQ

What are Chosen Luxry's Business Hours?

Our Boutique Hours are: Monday - Thursday 11 am - 5 pm Friday 11 am - 7 pm Saturday 10 am - 4 pm Our Salon Hours are: Tuesday - Friday 8 am - 5 pm Saturday 8 am - 2 pm
COVID-19 Appointment Policy

Our top priority is the health and saety of our clients and staff at Chosen Luxry. Our established was redesigned to comply with the state recommended guidelines. Our COVID-19 Policies include: No extra guests are allowed All clients must come to appointment by themselves All clients are required to wear a mask while being serviced If you exhibit any symptoms of illness, we do request that you reschedule your appointment at a later date. Chosen Luxry, has full rights to deny service to any customer that exhibits symptoms of illness
How can I book an appointment with Chosen Luxry?

Our booking process is simpler than ever before. You can access our booking feature by selecting "Book Now" from our menu tab. Yes, Chosen Luxry also offers late appointments available upon request with full payment at the time of booking.
After I select "Local Pickup", what are the next steps?"

Once order has been placed customers will receive a confirmation email/text to the contact information used at checkout. This confirmation follow-up will notift the customer of the timefame of pickup and availability. Prior to picking up order, customers must show proof of purchase.
What is Chosen Luxry's shipping and delivery policy?

Our shipping and delivery policy states that standard shipping is 5-7 business days after payment has cleared. Please allow Chosen Luxry 24-48 business hours for processing and preparation of all orders. Once completed, customers will receive their tracking information.
When will I receive my tracking information?

After payment has been cleared and orders have been processed, we will send our customers their tracking information as it becomes available. This is typically completed within 48 hours after payment and orders have been cleared and processed. All orders placed after 5 pm, Eastern Standard Time will be placed on the following business day. Chosen Luxry is not responsible for late shipments or delays once orders have been shipped. We do recommend that customers follow up with our shipping carrier for updates regarding their order.
Does Chosen Luxry issue refunds?

Our policy is firm, all sales are final. We do recommend our customers to review their order prior to purchasing.