Question 1

What are Chosen Luxry's Business Hours?

Accepted Answer

Our Salon/Boutique Hours are: 
Monday - Closed

Tuesday - Friday
4 pm- 10 pm 
 
Saturday 
9 am - 9 pm

Question 2

General Appointment Policies

Accepted Answer

Our top priority is the health, comfortability and safety of our clients and staff at Chosen Luxry.  
 
Our Policies include: 
No extra guests are allowed. Space is limited and I prefer no extra guest.
Please always check email the day of your appointment to be sure there are no changes or updates. Please pay attention to times, dates, and locations.
All clients must be on time to appointments unless you have communicated. After 15 minutes you'll be charged a late fee and after 30 minutes your appointment will be cancelled or rescheduled if I can not accommodate you.
If you exhibit any symptoms of illness, we do request that you reschedule your appointment at a later date. Chosen Luxry, has full rights to deny service to any customer that exhibits symptoms of illness.

Question 3

How can I book an appointment with Chosen Luxry?

Accepted Answer

Our booking process is simpler than ever before. You can access our booking feature by selecting "Book Now" from our menu tab.
 
Yes, Chosen Luxry offers emergency appointments for an additional fee. These appointments can be early morning or late nights. Please text 334.861.9226!

Question 4

After I select "Local Pickup", what are the next steps?"

Accepted Answer

Once order has been placed customers will receive a confirmation email/text to the contact information used at checkout. This confirmation follow-up will notify the customer of the time fame of pickup and availability. Please allow 2-4 hours. Please provide update contact information. Prior to picking up order, customers must show proof of purchase.

Question 5

What is Chosen Luxry's shipping and delivery policy?

Accepted Answer

Our shipping and delivery policy states that standard shipping is 5-7 business days after payment has cleared. Please allow Chosen Luxry 24-48 business hours for processing and preparation of all orders. 
 
Once completed, customers will receive their tracking information.

Question 6

When will I receive my tracking information?

Accepted Answer

After payment has been cleared and orders have been processed, we will send our customers their tracking information as it becomes available. This is typically completed within 48 hours after payment and orders have been cleared and processed. 
 
All orders placed after 5 pm, Eastern Standard Time will be placed on the following business day. Chosen Luxry is not responsible for late shipments or delays once orders have been shipped. We do recommend that customers follow up with our shipping carrier for updates regarding their order.

Question 7

Does Chosen Luxry issue refunds?

Accepted Answer

Our policy is firm, all sales are final. We do recommend our customers to review their order prior to purchasing and review and services before leaving any appointments.

Frequently Asked Questions